Broadbeach Chiropractic – Privacy Policy

​​​This Privacy Policy applies to Broadbeach Chiropractic (ABN 47 160 078 926) (“we”, “our”, “us”). It explains how we collect, use, disclose, and protect your personal information in connection with the services we provide.

By attending our clinic or otherwise engaging with us, you consent to your personal information being handled in accordance with this Policy and the Australian Privacy Principles under the Privacy Act 1988 (Cth).

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1. What Is Personal Information?

“Personal information” is information or an opinion about an identified individual (or someone who can reasonably be identified), whether true or not. This may include “sensitive information”, such as details about your health, medical history, treatments, or other information relating to your wellbeing.

 

2. Information We Collect

Because we provide chiropractic and related allied-health services, we may collect information such as:
- your name, address, contact details, and date of birth;
- your medical and health history, treatment notes, referral details, and emergency contacts;
- Medicare, health fund, or insurer information;
- billing and payment details; and
- limited information from our website or booking system (e.g. device, IP address, or cookies for analytics).
We do not use government identifiers (such as Medicare numbers) as our own internal identifiers.

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3. How We Collect Information

We collect personal information:
- directly from you (in person, online forms, telephone, or email);
- from your referring practitioner, insurer, or other health professionals (with consent); and
- via our website systems (including cookies and analytics tools).
If you provide us with information about another person, please ensure they are aware of that disclosure and consent to it.

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4. How We Use and Disclose Information

We collect, hold, and use personal information to:
- provide chiropractic and allied-health services;
- communicate with you about appointments, treatments, and updates;
- liaise with other health professionals involved in your care;
- manage payments, accounts, and health fund claims;
- comply with legal and professional obligations; and
- improve our services, website, and client experience.

We may disclose information to:
- other treating practitioners or health service providers (with consent);
- insurers or government health programs (e.g. Medicare, DVA, WorkCover) where relevant;
- service providers who assist us (e.g. IT, accounting, or data storage providers); or
- regulators, courts, or law-enforcement agencies when required by law.

We will never sell your personal information.

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5. Direct Marketing

We may occasionally contact you with updates, health tips, or service information we believe may be useful. You can opt out of these communications at any time by contacting us or using the “unsubscribe” option in our emails.

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6. Data Security and Storage

We take reasonable steps to ensure your information is accurate, up-to-date, and protected from misuse, loss, and unauthorised access. All personal data is securely stored in Australia using encrypted, password-protected systems.

When we no longer need your information for the purpose for which it was collected, we securely delete or de-identify it, unless required by law to retain it.

 

7. Access and Correction

You have the right to access or request correction of your personal information. We may need to verify your identity before releasing or amending records. Requests can be made in writing using the contact details below. No charge applies to making a request, though a small administrative fee may be charged for copies.

 

8. Complaints

If you believe we have breached your privacy or mishandled your information, please contact us. We will acknowledge your complaint and aim to resolve it within 30 days.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner
GPO Box 5218  SYDNEY NSW 2001
Phone: 1300 363 992  Website: www.oaic.gov.au

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9. Contact Us

Privacy Officer
Broadbeach Chiropractic
Shop 4 - 2460 Gold Coast Highway, 

Mermaid Beach Qld 4218
Phone: 07 5539 9722
Email: contactus@broadbeachchiropractic.com.au

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10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at https://www.broadbeachchiropractic.com.au/privacy
 

Last updated: October 2025